Staff are amplified, not replaced.
Every AI pitch to government begins with 'we'll automate everything.' That is exactly the wrong pitch for a clerk's office, where the value of the work is in the judgment. CivicOS drafts — your staff decides.
- Requests auto-routed
- 70%
- Clerk hrs/wk recovered
- 40
- Outputs requiring approval
- 100%
- Audit log retention
- 365 days
Every citizen-facing output passes through a human hand.
This is not a UI detail. It is the governance model. Draft, classify, route, search, summarize — CivicOS agents do all of it. But nothing leaves the building until a staff member clicks approve. That click is captured. That click is exportable. That click is the difference between supervised AI and the AI demo you're rightly skeptical of.
- · Default action on every output is "approve" — not "auto-send"
- · Edit-before-approve is first-class, not buried behind three clicks
- · Every approval records the reviewer, the timestamp, and the edit diff
- · Suspicious sources (e.g. Gemini low-confidence answers) are flagged for review
One queue for every channel your residents actually use.
Portal submissions. Emails to the Clerk's office. Voicemail transcriptions. Facebook DMs. A Thursday-morning ride-along with the DPW. They all land in the same queue — pre-classified, pre-clustered, pre-drafted. Your staff triages decisions, not envelopes.
See the agents behind the queueThe Select Board meeting ended at 10:47 pm. The public recap is in your review queue at 11:03.
Summaries, action items with named owners, a plain-language public recap, social posts, a newsletter blurb — all drafted from the recording and agenda. Staff reviews, edits, approves, or discards. The first version always exists. That's the shift.
- · Approved $42k paving contract — Elm & 3rd
- · Adopted amended noise ordinance §5.4
- · Tabled short-term-rental permit revision
- · Clerk → post §5.4 public notice by 5/17
- · DPW → schedule paving for week of 6/2
- · Legal → draft STR comparison memo by 5/28
The Select Board met Tuesday and approved repaving on Elm & 3rd, passed a revised noise ordinance, and postponed short-term-rental changes pending further review. Next meeting: May 28.
Your FOIL Officer will love us. Your attorney will sleep.
Every agent read, every draft, every approval, every edit — captured and retained for the configurable audit window. Exportable as PDF or CSV. Filterable by user, agent, date, data source. Designed by people who have actually sat through a Town Board audit.
Six capabilities your team will use before their first coffee.
AI triage queue
Every inbound request — portal, email, phone transcription, Facebook DM — lands in one queue, pre-classified and pre-drafted.
Human-in-the-loop gates
No citizen-facing output leaves the building without a staff click. The default is 'approve,' not 'auto-send.' Trust is architectural.
Content with AI writing assist
Draft a notice, a public hearing announcement, or an alert. The assistant cites the source ordinance and suggests plain-language edits.
Meeting summarization
Board meeting ends. Ten minutes later, a summary, action items with owners, public recap, and social posts are in your review queue.
Audit logs everywhere
Every agent action, every approval, every data read. Exportable. Reviewable. Ready for the auditor.
Role-based access control
Clerks see clerk things. Attorneys see attorney things. Police data stays behind CJIS-compliant walls. Governed by your IT team.