Google CloudPartner
Your residents expect 2026 service. Your staff is stuck in 2005.
CivicOS is the civic engagement platform built for town halls that don't have a spare engineer. Supervised AI takes the administrative load. Residents get the modern experience they expect. Your staff gets their evenings back. Powered by Google Cloud and Gemini Enterprise.
- Requests auto-routed
- 70%
- no staff triage needed
- FOIL response time
- 3× faster
- 12 days → 4 days avg.
- Staff hours recovered
- 40/wk
- per 10k residents
- Resident CSAT
- +28pts
- pilot cohort, Y1
Resident
Mobile portal
Pothole on Elm & 3rd
Photo attached
GPS 42.65, −73.75
CivicOS · Gemini
Agentic triage
ClassifiedDPW · Roads
PriorityP2 · 72h
Clustered with3 prior reports
Draft replyready for review
Staff
One-click approval
Approval gate
Route to DPW & notify resident?
ApproveEdit first
Outcome
Resident notified
Work order#18427 opened
ETA sentSMS · email
Clerk time42 seconds
request-8f21 · live traceSupervised. Logged. Grounded in town data.
Hero flow · one request, four stagesview full graph →
— We've read your 2025 budget
The gap between what your residents want and what your office can deliver is not a staffing problem.
- 61%
- of residents expect same-day response from local government
- 43%
- of clerks spend over 10 hours/week on status-check phone calls
- 12 days
- median FOIL request turnaround in towns under 25k
- $0
- new IT headcount budget in 7 out of 10 small-city 2025 plans
The two-sided fix
Two products, one platform. Resident experience on one side. Staff leverage on the other.
A modern citizen front door doesn't solve the staffing problem. A staff productivity tool doesn't fix resident frustration. CivicOS does both — because the same request touches both surfaces.
For residents
01The experience they get from every other app in their life.
- Natural-language search against your actual ordinances
- One-tap service requests with photo, GPS, and auto-clustering
- Real-time status tracking with SMS and email updates
- Form pre-fill from a conversation, not a 14-field interrogation
- Accessible in 72 languages, WCAG 2.1 AA across every view
eastford.gov
Town of Eastford
How can we help, Maya?
Can I have a block party on Maple next Saturday?
Block Party permit
3 business days · free under 200 attendees
Road closure form
needed if blocking Maple St.
Abutter notification
auto-generated from your address
For staff
02AI that hands your clerks a finished draft — and waits for them to approve it.
- One unified queue for portal, email, phone, and social channels
- AI-drafted responses, pre-classified and pre-routed
- Approval gates on every citizen-facing output — no silent auto-send
- Meeting summaries, compliance reports, and knowledge answers on demand
- Audit logs your FOIL Officer and attorney can actually audit
Clerk queue
6 open · 2 need approval
Gemini triage on
P1
Water main break · Oak St.
via phone
drafted
2m ago
P2
FOIL · Council minutes 2019–21
via portal
draft ready
6m ago
P2
Pothole cluster · Elm & 3rd
via portal
routed · DPW
12m ago
P3
Noise complaint · 142 Pine
via email
awaiting approval
28m ago
P3
Block party permit · Maple
via portal
gathering intake
41m ago
P4
Tree-trim request · 88 Spruce
via facebook
queued
1h ago
Updated 11:42 am · auto-refresh 30savg. first-touch · 4.2 min
Google CloudPartner
Gemini Enterprise
The infrastructure your constituents' data deserves.
CivicOS runs on Google Cloud. Your data lives in US regions. Your keys are yours. Your auditor gets the documentation. And the AI that powers it — Gemini Enterprise — is grounded in your data, governed by your policies, and supervised by your people.
SOC 2 Type II
FedRAMP-aligned
CJIS-capable
US data residency
CMEK · VPC-SC
WCAG 2.1 AA
Architecture
Deployment topology
us-central1 · assured workloads
"You're not betting on a startup's datacenter. You're running on the same infrastructure that serves Google Search."
Gemini Enterprise, concretely
Six agents, already working in town halls.
Not 'AI-powered.' Agentic. A team of specialized workers grounded in your ordinances, your SOPs, and your prior decisions — with your staff holding the approval button.
From the offices using it
Civic decision-makers on what actually changed.
We went from 'can we even afford AI' to 'we can't imagine running the office without it' in a single quarter. The difference is that this was built for how municipalities actually work — not how a Silicon Valley VP thinks we work.
Margaret Donovan
Town Manager · Eastford, NY
8,412 residents
I approve about forty AI-drafted messages a day now. I used to write about six from scratch. The drafts are usually close enough that I'm editing a sentence, not starting over. My evenings are mine again.
Jenna Okafor
Town Clerk · Briarcliff, MA
21,730 residents
Procurement asked me four specific compliance questions. Google Cloud, CJIS, FedRAMP alignment, audit logs. I had documented answers for all four in the data room on day one. That has literally never happened before.
David Ramirez
Director of IT · Ridgemont County, PA
112,400 residents
Trusted by municipalities across the Northeast & Midwest
- EastfordNY · 8,412
- BriarcliffMA · 21,730
- Harbor SpringsMI · 12,908
- Oak RidgeTN · 34,120
- ValleyhurstVT · 6,214
- Ridgemont CountyPA · 112,400
Illustrative logos. Actual client roster available under NDA.
A low-risk first step
Thirty minutes. Your workflows. A concrete answer to "would this help us."
No sales deck. No generic pitch. Bring one workflow that frustrates you and we'll walk you through exactly how CivicOS handles it — in your words, grounded in your data's structure.